Questions, Answered Simply.

Pure Plant Home candles are made with an exclusive coconut wax blend, 100% pure essential oils, and cotton wicks — no paraffin, no synthetic fragrance, no petrochemicals. Every batch is third-party tested and certified natural. Founder Tina Rocca has been formulating with essential oils since 1995, long before clean candles became a trend.

Yes. Every Pure Plant Home candle is free of paraffin, synthetic fragrance, phthalates, and petrochemicals. We hold a Certificate of Naturalness from an independent third-party laboratory — not just a marketing claim, but a verified result.

We use an exclusive coconut wax blend. Coconut wax is plant-based, renewable, and produces a slower, cooler burn than paraffin or soy. It also carries essential oil fragrance more gently and consistently throughout the life of the candle.

Never. Every scent in our line comes from 100% pure essential oils — steam-distilled or cold-pressed directly from plant material. We do not use fragrance oils, parfum, or any synthetic aromatic compounds.

Burn time varies by size. Our standard 7 oz jars burn for approximately 40-50 hours, and our larger formats burn proportionally longer. Proper care — trimming the wick before each burn and keeping the candle away from drafts — extends the life of every candle significantly.

Store candles in a cool, dry place away from direct sunlight. Heat and UV light can cause the wax to soften and the essential oils to degrade over time. Stored properly, our candles have a shelf life of approximately two years.

Yes. All of our candles are vegan — no beeswax, no animal-derived ingredients of any kind. We are also cruelty-free.

Many customers with synthetic fragrance sensitivities find they can burn our candles comfortably because we use real essential oils rather than synthetic fragrance compounds. However, essential oils are still aromatic and may not be suitable for all sensitivities. We recommend burning in a ventilated space.

We use over 30 botanically-sourced essential oils including lavender, bergamot, eucalyptus, frankincense, ylang ylang, clove, cedarwood, patchouli, and many more. Each oil is selected for its aromatic quality and therapeutic properties. You can explore every ingredient in our Ingredient Glossary.

We source essential oils from established botanical suppliers who specialize in therapeutic-grade plant extracts. Our oils are steam-distilled or cold-pressed from their plant sources.

Coconut wax is made from hydrogenated coconut oil. It is plant-based, burns slower and cooler than paraffin or soy, produces minimal soot, and has a lower melt point that allows essential oils to release more gently throughout the burn. It is the cleanest-burning natural wax available.

Yes. Every batch of Pure Plant Home candles carries a Certificate of Naturalness from an independent third-party laboratory, confirming the absence of petrochemicals and synthetic fragrance compounds.

Essential oils are natural extracts from plant material — flowers, bark, leaves, seeds, or peels. They contain the actual aromatic and bioactive compounds from the plant. Fragrance oils are synthetic laboratory formulations that do not contain plant-derived compounds and often include phthalates and other synthetic stabilizers. We use only essential oils.

No. Our candles contain no paraffin of any kind — not as a wax base, not as a blending agent.

Tunneling happens when the first burn is cut short before the wax melted all the way to the edges. On your very first burn, allow the candle to burn until the entire surface is liquid — typically 2 to 4 hours. This creates an even memory burn for every subsequent use.

A small mushroom-shaped carbon buildup on the wick tip is completely normal with natural wax candles. Simply extinguish the candle, allow it to cool completely, trim the wick to a quarter inch, and relight.

Before every single burn. Trim to a quarter inch each time. A properly trimmed wick produces a cleaner flame, reduces soot, and extends the life of your candle.

No more than four hours at a sitting. Extended burns can overheat the glass and shorten the overall life of the candle. For best results, burn for one to four hours and allow the candle to cool fully before relighting.

Black soot is almost always caused by an untrimmed wick or a draft. Trim the wick to a quarter inch before every burn and keep the candle away from fans, air vents, and open windows.

Absolutely. Once approximately a quarter inch of wax remains, stop burning. Remove the remaining wax with warm soapy water, peel out the wick tab, and wash thoroughly. The jar makes a beautiful plant pot, bathroom organizer, or desk accessory.

The most common cause is that the melt pool has not reached the edges of the container. Allow the candle to burn long enough for the wax to pool fully to the glass wall — this releases the essential oils evenly.

Orders are typically processed within 1-3 business days. Standard shipping within the United States takes 3-7 business days after processing. Expedited options are available at checkout.

We currently ship within the United States. International shipping is something we are actively working toward. Sign up for our newsletter to be notified when it becomes available.

We process orders quickly, but please contact us as soon as possible at hello@pureplanthome.com if you need to make a change or cancellation. If your order has already shipped, we will work with you on a return once it arrives.

All orders are carefully packed to prevent damage in transit. Candles are wrapped individually and cushioned with recycled packaging materials.

If your order arrives damaged, please photograph the damage and contact us within 7 days of delivery at hello@pureplanthome.com. We will arrange a replacement or refund promptly.

Yes — we offer complimentary standard shipping on orders over a qualifying amount. Current threshold and promotional shipping offers are displayed at checkout.

Yes. You can add gift wrapping at checkout. Your candle will be packaged in our signature gift wrapping with a hand-tied ribbon, and you can include a personalized gift note.

Absolutely. During checkout, simply enter your recipient's address as the shipping address and include a gift message. We will ship directly to them with no pricing information included in the package.

Yes. We offer curated gift sets featuring multiple candles and complementary products. Browse our Gift Sets collection for current offerings, which are updated seasonally.

Yes. We work with companies and organizations on custom gifting programs for employee gifts, client appreciation, and events. Contact us at hello@pureplanthome.com to discuss quantities and any custom labeling options.

Yes. Pure Plant Home digital gift cards are available in multiple denominations, delivered by email, and never expire.

We accept returns on unopened, unused products within 30 days of delivery. To initiate a return, please contact us at hello@pureplanthome.com with your order number. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We are not able to accept returns on candles that have been burned. However, if you are unhappy with your purchase for any reason, please reach out to us and we will do our best to make it right.

Please contact us at hello@pureplanthome.com within 7 days of receiving your order with your order number and a photo of what you received. We will ship the correct item immediately and arrange return of the incorrect one at no cost to you.

Once we receive and inspect your return, refunds are processed within 3-5 business days. Your bank or credit card provider may take additional time to post the credit to your account.